A narrated walkthrough recorded in Nevada Empire’s own workspace, using training records. Covers Agents, roles, phone controls, lead uploads, playlists, Preview outcomes, plus the EmpireOS bundle and pricing comparison.
Video Scope & Written Companion
Recorded October 1, 2026. This recording shows existing Agent setup and simulated outcomes. The edit uses selected form views and fresh narrated close-ups to keep controls readable and the service notification out of frame. Incoming calling remains unverified; configuration has continued since filming. It does not demonstrate every feature or a new live call. Follow the written guides below; your installation may require additional configuration.
Start with the task you want to complete. Available controls depend on your role and company configuration.
9 guides
Getting StartedSign In to Your Company Workspace
Open the private workspace URL supplied by Nevada Empire. The public demo is only a preview.
Use the username and initial password issued by your administrator. Keep credentials out of screen recordings.
Confirm your company name and assigned role before opening customer records. Ask your administrator to resolve incorrect access.
Team & AccessAdd an Agent and Assign a Role
Open Team & Access, then Account Access. Create a named role and select only the access points that person needs. Save the role.
In Add an Agent, enter the employee details, choose the saved role, and select an available phone extension. If none is available, request another extension before continuing.
Save the Agent and verify their role assignment. Deliver credentials securely, then confirm the Agent can sign in. Reissuing credentials may invalidate previously issued temporary passwords.
CallingPrepare Your Phone System
Have your administrator provision the carrier connection, company numbers, and individual Agent extensions. Keep carrier API keys in managed secrets.
Review caller ID, calling hours, campaign dialing mode, and any inbound routing with your implementation contact.
Register the Agent browser phone and allow microphone access. Place an authorized test call and verify ringing and audio in both directions.
Confirm general outbound and inbound routes before customer use. A successful call to one test destination does not verify all routing. Number management, SMS, queues, IVR, and forwarding require their own setup and acceptance tests.
Lead ManagementUpload and Check Leads
Prepare a CSV with a header row and consistent phone, name, and source fields. Use fictional records for training; never call fictional numbers.
Open the lead upload workflow and select the intended company, campaign, and list. Upload the CSV and map its columns to the displayed fields.
Review invalid records, duplicates, screening results, and required DNC or authorization confirmations. Resolve issues before confirming the import.
Check the final counts and inspect sample records. Do not interpret a successful import as permission to contact every record.
Lead ManagementCreate a Playlist
Open Playlist Creator and give the playlist a clear name. Select the intended campaign lists and eligible contact criteria.
Choose the ordering and campaign settings supported by your installation. Save the playlist.
Reopen it and verify the saved source lists, eligibility count, and assigned Agents before starting a session.
CallingStart a Preview Campaign
Confirm your Agent, phone registration, campaign, list, calling window, and eligible leads are ready.
Select the saved campaign and Preview mode. Review the next contact and approved script before placing an authorized call.
Finish the call and select the accurate outcome before advancing. Use training records only for simulated outcomes.
End Preview or stop the session when finished. The training video demonstrates simulated outcomes, not a new live customer call.
Team & AccessAdd Products, Services, and Scripts
Open Products & Scripts in Team & Access. Enter the product or service name and approved details.
Add the script name and approved script content. Assign it to all Agents or selected Agents as appropriate.
Save, then verify that the intended Agent can see the correct current product and script.
ReportingReview Campaign Results
Open the reporting or ROI workspace and choose the available company, campaign, and date filters. Refresh the report.
Compare imported lead counts, calls, outcomes, costs, and revenue against the underlying activity.
Separate simulated training outcomes from actual calls and sales. When cost or revenue data is absent, do not treat a zero or undefined ROI as measured performance.
EmpireSyncPlan Your EmpireSync Setup
Open the company onboarding planner and select your industry. Review the EmpireSync information, then choose whether to include it in your plan.
Enter your company setup details and review the generated checklist. Save it on your device or download the plan.
Contact Nevada Empire to review the plan and arrange provisioning. Saving the planner does not purchase, activate, or connect EmpireSync.
Compare the Complete Package
EmpireOS: Dialing, Business Platforms, and Private Data
Empirical combines EmpireConnections and EmpireCore with EmpireGrowth, EmpireROI, EmpireClient, and EmpireSync. Both editions provide a private company environment. EmpireSync shares approved product improvements while company leads, recordings, users, credentials, and settings stay separate.
Published pricing checked October 1, 2026 · USD · Confirm final terms with each vendor
Package
Published Seat Price
Included Scope and Cost Details
EmpireOS Standard
$139 / seat / month 4-seat minimum: $556 / month
EmpireConnections and EmpireCore; private company environment. Calling usage and payment processing billed separately. Support: $89/month or $49/instance. Setup starts at $850.
EmpireOS Empirical
$169 / seat / month 4-seat minimum: $676 / month
Standard platforms plus EmpireGrowth, EmpireROI, EmpireClient, and EmpireSync. Published plan includes calling usage, payment-processing fees, and support. Setup starts at $850; numbers, taxes, and optional services are reviewed in the final quote.
ReadyMode
FAQ lists Starter from $239; iQ from $299 / license / month
Outbound calling included subject to fair use; inbound $0.02/min. FAQ lists 30 DIDs per Starter license or 75 for iQ, and a 20% annual-plan discount.
DialedIn
Pricing page displays $69 / user at 5–49 users; lower rates at larger tiers
Complete contact-center platform at every tier. Software-only pricing; standard routing $0.0125/min. Bundled-minute and high-volume options have different prices. Confirm billing term in the quote.
CallTools
Tailored quote
Pricing depends on team and deployment needs. Nationwide calling and in-house support included. Request an equivalent-scope quote.
What Is Distinct About the EmpireOS Offer?
A connected EmpireOS bundle: the named EmpireGrowth, EmpireROI, EmpireClient, and EmpireSync services are included with Empirical; they are not products sold by the other vendors.
A private company installation: separate company data, credentials, configuration, and storage are part of the EmpireOS deployment model.
EmpireSync: approved shared product improvements with private company data.
Competitors provide their own integrations, security, and business features. We do not mark equivalent capabilities or private deployment as “missing” without confirmation. EmpireOS is not the least expensive software-only option at every team size; compare the complete bundle and final quote.
