THE FEATURES. THE SERVICES. THE FULL COST.
Your next dialer,
side by side.
Compare EmpireOS with ReadyMode, DialedIn, CallTools, Five9 and Genesys Cloud. See what is included, what costs extra, and what to ask before you commit.
COMPETITOR COMPARISON MATRIX
Make every feature count.
EmpireOS includes all four dialing modes and CRM in both editions. Compare the wider package below.
| What you’re comparing | EmpireOSStandard + Empirical | ReadyModeStarter + iQ | DialedInCloud call center | CallToolsPower + Predictive | Five9Cloud contact center | Genesys CloudCX platform |
|---|---|---|---|---|---|---|
| Seat price / month | $139 Standard $169 Empirical | $239 Starter $299 iQ | $69 advertised tier* 5–49 users | Quote required | $159 Core* 50-seat minimum | $75 CX 1* Billed annually |
| Team size | 4-seat minimum | Starter: 1+ iQ: ideal for 5+ | First published tier: 5–49 | Power: no seat minimum | 50 concurrent seats Published pricing terms | Confirm minimum |
| Calling usage | Standard: separate Empirical: included | Outbound: fair use Inbound: $0.02/min | Separate telecom; bundles or BYOC | Power: included minutes; confirm destinations | Usage-based charges may apply | Telephony priced separately |
| Support | Standard: $89/mo or $49/instance Empirical: included | Included | US-based support included | Confirm service terms | 24/7 support listed | Confirm service level |
| Setup | One-time: $850–$2,000 Based on seat count | No setup fee | Confirm setup quote | Confirm setup quote | Confirm implementation quote | Confirm implementation quote |
| Predictive dialing | Included | Available | Available | Available | Available | Available |
| Power dialing | Included | Confirm | Available | Available | Available | Available |
| Progressive dialing | Included | Confirm | Confirm | Confirm | Available | Available |
| Preview dialing | Included | Confirm | Available | Confirm | Available | Available |
| Leads & customer records | Included CRM + lead management | Built-in CRM + leads | CRM integrations + API | Contacts + CRM integrations | Campaigns + CRM integrations | Contact lists + CRM integrations |
| Recordings & reporting | Included; storage configured at setup | Available | Available | Available | Available | Available |
| Documents & automation | Document automation + processing included | Automated tasks; confirm document workflows | Confirm document workflows | Follow-up workflows; confirm documents | Workflow automation; confirm document scope | Work automation add-on; confirm document scope |
| Payment gateway / fees | Gateway: both editions Processing: Empirical included; Standard separate | Confirm integration & fees | Confirm integration & fees | Confirm integration & fees | Confirm integration & fees | Confirm integration & fees |
| DID reputation | Optional: $200/mo $0.25/check; $1.50/exchange | iQ: monitoring + remediation Starter: not included | Confirm service & fees | Confirm service & fees | Offered; confirm package | Confirm service & fees |
| Branded caller ID | Optional: $149/mo Up to 100 DIDs | Confirm availability & fees | Confirm availability & fees | Confirm availability & fees | Confirm branding scope & fees | Confirm availability & fees |
| EmpireSync | Empirical: included Shared Platform. Private Data. | Not an EmpireOS product | Not an EmpireOS product | Not an EmpireOS product | Not an EmpireOS product | Not an EmpireOS product |
Read the comparison: “Available” means the vendor documents the capability; package and pricing may vary. “Confirm” means the reviewed source does not establish the exact feature or inclusion—it is not a claim that the feature is absent. EmpireSync is Nevada Empire’s product; other vendors have their own security and data controls.
USD prices are not equivalent bundles. ReadyMode’s annual equivalents are $199 Starter / $249 iQ per license/month. *DialedIn’s displayed 5–49-user rate depends on term and telecom selection; software and telecom are separate. Five9 Core lists $159/concurrent seat/month with a 50-seat minimum; usage-based charges may apply. Confirm the outbound configuration and contract. Genesys CX 1 lists $75/user/month billed annually; telephony and other usage are separate. Taxes, number rental, integrations and implementation may add cost. Verify final terms before purchase.
CHECK THE DETAILS
Sources you can open.
Reviewed September 12, 2026. This is Nevada Empire’s product comparison, not an independent ranking or a performance benchmark.
ReadyMode
Plans, minutes & reputationCRM & platform overviewSupport & setupDialedIn
User tiers, telecom & featuresCallTools
Power dialing, minutes & integrationsPredictive dialing & reportingFive9
Core pricing, usage & supportFour modes, CRM & number reputationGenesys Cloud
CX pricing & featuresDialing modesWhy Five9 and Genesys? Both report Leader recognition in the 2025 Gartner Magic Quadrant for Contact Center as a Service: Five9’s announcement · Genesys’s announcement. This recognition concerns the broader contact-center market, not a dialer-only ranking.
Company and product names belong to their respective owners. No affiliation or endorsement is implied. EmpireOS paid identity services require provider approval and activation.
YOUR TEAM. YOUR NUMBERS.
See your actual estimate.
Standard: $139/seat/month. Empirical: $169/seat/month. Four seats minimum. Choose your support, calling and identity services in the calculator.